Tenants Fee Information - Non AST

Palace Gate Lettings charge a set of standard fees to all Tenants for tenancies that are not Assured Shorthold Tenancies (AST’s) as a brief overview, our fees are as follows:

Holding Money

Equivalent to one week’s rent is payable to reserve a property once an offer is accepted. On successful completion of referencing and signing of the tenancy the Holding Money will go towards the first month’s rent.

Referencing & Tenancy Agreement Fee

A charge of £180 (Inc VAT) per person is payable once an offer has been accepted. This is for referencing, collating all information required and preparing the tenancy agreement.

Guarantor Fee

If a guarantor is required a further charge of £72 (Inc VAT) is payable for each guarantor required. Guarantors will be referenced and will be required to sign a guarantor agreement prior to any tenancy agreement commencing.

Please note that these fees, together with any holding monies (usually 1 week’s rent), are non-refundable should a tenant withdraw their offer and not proceed with the tenancy or if the tenant fails referencing due to materially significant false or misleading information, fails Right to Rent checks or fails to sign the tenancy agreement prior to the start of the tenancy. In the event of a landlord not proceeding with a tenancy for any other reason apart from the above, an administration charge of £30 (Inc VAT) per person will be retained from the initial holding monies paid.

Prior to moving in, tenants will be required to pay the following monies unless otherwise agreed:

  • First month’s rent (less one week’s holding monies paid)
  • Five weeks rent as a deposit
  • Above referencing and tenancy agreement fees per person
  • Inventory check in costs

Please note that all the above monies must be in our account as cleared funds three working days prior to the move in date.


The tenants will be responsible for the inventory check in costs. This will vary according to the size of the property and if the property is furnished or unfurnished. A quote will be obtained and provided. The cost will be £80 to £250 subject to the property. The below are approximate charges.

  • 1 bed £80 – £120
  • 2 bed £100 – £140
  • 3 bed £120 – £180
  • 4 bed £140 – £220

Late Rent

During the tenancy, tenants will be charged an administration fee of £24 (Inc VAT) for each month that rent is late and where we are required to remind tenants and chase for rent Landlords may also charge tenants interest at 3% above Bank of England Base Rate from date due for late rent payments and pass on any bank charges or costs incurred as a result of rent being received late in accordance with the tenancy agreement.

Out of Office Hours

Where the actions of the tenant results in the agent (or nominated contractor) attending the property, the tenant will be responsible for the contractors invoice or the agent’s time at a cost of £60 (Inc VAT) per hour. This includes tenants losing keys or stolen keys, lost security devices and being locked out of the property.

 Contractors Call Out Charges

Where a contractor is called and the reason for the call out and repair is due to the tenants, or invited guest of the tenants, fault or misuse, then the tenant will be responsible for the contractor’s invoice. The same will apply where a tenant reports a fault and no fault are found or where the fault is as a result of the tenants misuse or actions.

The Tenancy Agreement

Please note that tenants must carefully read the tenancy agreement and obtain advice if required in order to fully understand their full contractual obligations as specified in the tenancy agreement.

Where there is more than one tenant, all tenants are jointly and severally liable and therefore each individual is responsible for other tenant’s actions in accordance with the tenancy agreement. If one tenant chooses to be released this can only happen with the landlord’s consent. If approved, the individual tenant wishing to be released must pay £90 (Inc VAT) for breaking the contract, a contribution towards end of tenancy professional cleaning of between £60 to £120 and pay for any damages. The incoming replacement tenant will be subject to the above referencing and tenancy agreement charges.

End of Tenancy Charges

At the end of the tenancy you will be required to pay for professional cleaning of the property prior to the check out. This charge only applies where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy. The cost will vary according to the size of the property and specific quotes should be obtained. Please contact the office for details of our suggested cleaners prior to the end of the tenancy. As an approximate guide costs are as follows

  • 1 bed £180 – £240
  • 2 bed £220 – £300
  • 3 bed £300 – £400
  • 4 bed £450 – £600
  • 5 bed £550 – £700

Tenants will also be liable for missing items, damage to the property, outstanding rent and landlord’s costs together with all tenants’ responsibilities in accordance with the terms of the Tenancy Agreement.

Utilities and Other Tenant Costs

During the tenancy the tenants will pay rent and contractual damages and defaults according to the terms agreed in the tenancy agreement. Tenants are also responsible for all utility bills payable to the provider,  including Council Tax, water and sewerage charges, telephone and broadband, gas, electricity, television licence, satellite and cable installations (subject to Landlord’s consent), and parking permits.

Memberships & Client Money Protection

Palace Gate Lettings is a Licensed Member of ARLA Propertymark ( www.arla.co.uk ) and holds Client Money Protection (CMP) provided through ARLA Propertymark. Client Money Handling Procedures can be found at www.propertymark.co.uk/working-in-the-industry/member-requirements

Palace Gate Lettings is also a member of The Property Ombudsman who are an approved independent redress scheme.

For more information, the Government have produced a leaflet entitled “How To Rent” that Landlords and Tenants may find useful. It can be found at www.gov.uk/government/publications/how-to-rent